When you fill out the order form, you need to choose "Wire Transfer" as the method of payment; after clicking the "Next" button, you will be taken to a page with detailed instructions, your order reference number and the bank details.
Yes, it is. We use industry standard encryption technology to protect your personal information such as your name, address and credit card details and whilst it is being transmitted over the Internet. In this way, your personal information passed between your computer and us cannot be read in the unlikely event of someone intercepting it.
Plimus, the ordering system that we use, is registered for VAT in the EU, and thus it is required to charge VAT from our EU consumers. Corporate customers who specify a valid VAT ID number in the ordering process do not pay any VAT. Otherwise it will be collected and paid to the authorities, you don’t need to do anything special for this to happen.
We send the download instructions as soon as we verify purchase, normally within one hour. However, in some cases it may take up to 24 hours, as all orders are processed manually (to reduce the risk of fraud).
The software may be used as licensed either per seat or per developer. A registered copy may be used by more than one developer, but in this case it must be installed on a single computer. Otherwise, if a licensed copy is installed on more than one computer, the number of developers that use this copy may not exceed the number of licenses purchased.
By our upgrade policy all our customers are entitled to free minor version upgrades and to a considerable discount for any major upgrade of the product. Moreover, our customers with an active priority support subscription may upgrade to the major version free of charge as well. Please note: if the major version is released within 60 days from your previous version purchase, you are entitled to a free upgrade too.
Yes, there is a discount for those who wish to upgrade to the SQL Examiner Suite 2016 from a competing SQL comparison tool. Email us proof of its purchase (PDF invoice or a screen shot of the About box) and get the SQL Examiner Suite 2016 for 30-50% off. Click here for more details.
Not necessarily. There may be more recent versions with fixes to some non-critical bugs, but as these issues are specific and occur rather seldom, the most of the customers would never come across them, so we don’t post all the slight updates to be downloaded automatically.
If this option is purchased with the order, you are entitled to receive all new versions of our tools for free. Besides, as a priority support customer, your questions receive priority attention over others in the queue. The Priority Support and Upgrade Protection option costs about 33% of the total cost of the product for one year of support.
We offer unconditional, free technical support to registered users of current versions of the SQL Examiner product. Free technical support for out-of-date versions continues for six months after a newer version is released, or entire period of purchased priority support, whichever is longer.
Yes, the updates/patches/bug fixes are free. However, they only may be applied to the most recent version of the SQL Examiner product (or previous version subject to the six month limit described above). If a reported problem has been fixed in a subsequent minor or maintenance release for the same major version of the program, you will be required to update your installation to acquire the fix. If a solution is available to your problem immediately, you will receive an email containing the information on how to solve the issue. If we can’t find a solution immediately, we will contact you as soon as a solution or work-around is made available.
No. You can use the support from on the web site or contact us directly at: email@example.com (the form comes immediately after you submit it). Unfortunately, we don’t normally consult by phone. The product is mostly used by developers and technical specialists, and when they come across any issues, we need detailed description to fix them. Besides, quite often it is necessary to discuss some details with our development team that also takes time. So it is more convenient (and fast) for both us and our customers to use e-mail.
We respond to customers’ requests no later than within one business day. However, usually we send a response within several hours. And of course, the customers who chose the priority support option when purchasing the product get priority on their requests.
Please go to the Help > About to find the Customer ID.