Sales FAQ

Purchasing process:

• How can I pay for my purchase?
• I want to pay by Wire Transfer - where can I find the bank information?
• Is it secure to give my credit card details over the Internet?
• I need Form W-9 for my accounting department, where can I get it?
• How can I get invoice for my order?
• Do I have to pay VAT?

Delivery:

• Are there any shipping fees?
• What exactly will I receive with my order?
• I paid with a credit card, how soon will I get the software?

Licensing:

• How is the software licensed?

Upgrades:

• Do I have to pay a fee to upgrade my previous SQL Examiner 1.x to the latest version 2008?
• Do you offer competitive upgrades?
• On your web site I see that there is a slightly newer build of your tools available, but "Check for Updates" doesn’t pick it up. Is it a bug?

Support:

• What is Priority Support & Upgrade Protection?
• Are your support services free?
• What about updates – can I get updates for free as well?
• Is technical support available by phone?
• How soon will I get response to my support inquiry?