Sales FAQ

If this option is purchased with the order, you are entitled to receive all new versions of our tools for free. Besides, as a priority support customer, your questions receive priority attention over others in the queue. The Priority Support and Upgrade Protection option costs about 33% of the total cost of the product for one year of support.

We offer unconditional, free technical support to registered users of current versions of the SQL Examiner product. Free technical support for out-of-date versions continues for six months after a newer version is released, or entire period of purchased priority support, whichever is longer.

Yes, the updates/patches/bug fixes are free. However, they only may be applied to the most recent version of the SQL Examiner product (or previous version subject to the six month limit described above). If a reported problem has been fixed in a subsequent minor or maintenance release for the same major version of the program, you will be required to update your installation to acquire the fix. If a solution is available to your problem immediately, you will receive an email containing the information on how to solve the issue. If we can’t find a solution immediately, we will contact you as soon as a solution or work-around is made available.

No. You can use the support from on the web site or contact us directly at: support@sqlaccessories.com (the form comes immediately after you submit it). Unfortunately, we don’t normally consult by phone. The product is mostly used by developers and technical specialists, and when they come across any issues, we need detailed description to fix them. Besides, quite often it is necessary to discuss some details with our development team that also takes time. So it is more convenient (and fast) for both us and our customers to use e-mail.

We respond to customers’ requests no later than within one business day. However, usually we send a response within several hours. And of course, the customers who chose the priority support option when purchasing the product get priority on their requests.