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Sales FAQ

Purchasing process:
  • How can I pay for my purchase?
  • I want to pay by Wire Transfer - where can I find the bank information?
  • Is it secure to give my credit card details over the Internet?
  • I need Form W-9 for my accounting department, where can I get it?
  • How can I get invoice for my order?
  • Do I have to pay VAT?
Delivery:
  • Are there any shipping fees?
  • What exactly will I receive with my order?
  • I paid with a credit card, how soon will I get the software?
Licensing:
  • How is the software licensed?
Upgrades:
  • Do I have to pay a fee to upgrade my previous SQL Examiner 1.x to the latest version 2008?
  • Do you offer competitive upgrades?
  • On your web site I see that there is a slightly newer build of your tools available, but "Check for Updates" doesn’t pick it up. Is it a bug?
Support:
  • What is Priority Support & Upgrade Protection?
  • Are your support services free?
  • What about updates – can I get updates for free as well?
  • Is technical support available by phone?
  • How soon will I get response to my support inquiry?
If you have a question that is not listed in this page, then please contact us at sales@sqlaccessories.com to ask your question.
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